Program Description:
Learn how to successfully manage the “real world” challenges and opportunities that face today’s branch manager. This program will provide you with the know-how, confidence, and techniques to keep your team members’ productivity and morale up to par. You will discover many new ways to break through barriers, ho-hum thinking, and resistance in order to improve overall branch results.
What You Will Learn:
- Scheduling and staffing today’s branch
- How to confront the tough stuff
- Coaching and counseling skills for outstanding job performance
How You Will Benefit:
- Explore better ways to manage your day, your week, your month
- Improve sales and service levels through effective coaching
- Boost employee productivity, loyalty, and morale
- Reduce stress and raise self esteem in yourself and others
- Protect yourself from the negative attitudes of others
- Enhance communication, listening, and questioning skills
- Learn and teach others how to focus on tasks that matter
This two-hour course covers:
- Building a business plan for your branch
- Grow deposits
- Exceed expectations for your branch
- Retain existing customers
- Hustle in new deposits
- Improve cross selling
- Reduce single account households
- Increase loans
- Managing the difficult employee symptoms
- Negative attitudes
- Indifference
- Low productivity
- Poor people skills
- Complaining, whining, and gossip
- Branch “best practices”
Plus frequent question and answer sessions throughout this presentation.
Who Should Attend:
Branch managers, supervisors, and anyone that oversees branch operations.
Presenter:
Honey Shelton, founder of InterAction Training Systems (ITS), has provided training to over a quarter-million professionals. She brings the best of both worlds to her training sessions. From 2004 to 2007, Shelton served as executive vice president of Texas’ second oldest independent bank where she oversaw retail operations, marketing, and training. This enabled her to see up close what is happening in the trenches. Plus, she has the depth of knowledge that comes with 20 years’ experience as one the nation’s leading seminar presenters.
Prior to founding ITS in 1983, Shelton served as vice president of marketing and an executive committee member for a major holding company bank in The Woodlands, Texas. During her 15 years in banking, Shelton began developing a passion for training others to succeed.
As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Shelton invests time as a faculty member for banking schools around the country. She is a repeat presenter for most of the state bankers associations around the country.
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