Program Description:
This fast-paced, all inclusive workshop covers every aspect of succeeding at leading the tellers to excellence. Think it's time to shape your tellers into Sales and Service Stars? Want to see more enthusiasm, an end to balancing problems, extraordinary service providers, adherence to audit and regulatory issues? This is the workshop for you and your teller supervisors!
This 2-Hour Webinar Covers:
- Topic: Results
- Self-Management: Self-Control
- Established Values: Firm Principles
- Goal Setting: Focus on Results
- Self-Development: Open to Learning
- Problem Solving: Analytical Approach
- Innovative Courage: Liberator of Ideas
- Winning Ways: Persuading of Others
- Leadership: True Leader Skills
- Managing Situations: Organizing
- Developing Others: Teaching
- Team Building: Developing Teamwork
- Feedback: Self Critical
Who Should Attend:
What can you expect from this experience? The opportunity to learn what you need to work on and, how to work on it! If you want to elevate the teller line don’t miss this opportunity to discover techniques and strategies that will bring you the results you are looking for!
Presenter:
Janice Branch has been a senior training consultant for InterAction Training Systems (ITS) for fifteen years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining ITS, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telco with over 1000 employees.
Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization or if it is consulting on problem solving and servant leadership, Janice is the “go-to” person every bank wants to hear from. Participants appreciate her "been there, done that" humor along with her expert ability to facilitate learning.
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