Program Description:
Some days it just doesn't pay to get out of bed! Ever said that? Most of us that deal with the public find there are just some people that can drive us crazy! This program will provide you with excellent coaching tactics on dealing with the challenging people issues that frequent the workplace.
This program will examine the groundwork that must be laid in your branch or your department in order for you to help negative or difficult people see that what they are doing isn't working. If you are ready to put an end to allowing people who sabotage teamwork or don't pull their load to create turmoil this program is for you!
This two-hour course covers:
- Understanding yourself & others - motivation, how it works
- Creating a work environment everyone wants to work in
- Choice Theory – what it is, how to apply it
- Ground rules, expectations and goals
- Coaching – what works, what doesn’t work
- Consequences vs. punishment
- Effective dialog techniques – what to say, how to say it
- The WDEP approach to creating enviable relationships
- How to garner support and respect for your ideas
- Follow-through that sparks change
Who Should Attend:
Trainers, supervisors, assistant supervisors, anyone with responsibility for coaching others on how to succeed in dealing with others.
Presenter:
Honey Shelton, founder of InterAction Training Systems (ITS), has provided training to over a quarter-million professionals. She brings the best of both worlds to her training sessions. From 2004 to 2007, Shelton served as executive vice president of Texas’ second oldest independent bank where she oversaw retail operations, marketing, and training. This enabled her to see up close what is happening in the trenches. Plus, she has the depth of knowledge that comes with 20 years’ experience as one the nation’s leading seminar presenters.
Prior to founding ITS in 1983, Shelton served as vice president of marketing and an executive committee member for a major holding company bank in The Woodlands, Texas. During her 15 years in banking, Shelton began developing a passion for training others to succeed.
As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Shelton invests time as a faculty member for banking schools around the country. She is a repeat presenter for most of the state bankers associations around the country.
|
