Program Description:

The events that followed 9-11, Hurricanes Ike, Katrina, Rita and Andrew, damaging tornados, fires, floods and many other nationwide disasters, have significantly impacted our safe deposit industry. Following these disasters, along with many defective plumbing problems, numerous financial institutions have been confronted with some very difficult challenges, decisions and significant lawsuits.

Did you inherit the safe deposit area and then start wondering what liability might exist? Historically, this responsibility has been routinely passed from employee to employee with very little attention given to existing procedures or documentation. Unfortunately, only after a disaster or lawsuit occurs does management turn it’s attention to this area.

Whether you have 50 boxes or 5,000, this presentation provides a realistic and well-organized method of auditing your procedures before a catastrophe occurs. Your speaker knows first hand what to look for; from the most common errors to the not so common, but potentially costly mistakes. This presentation will help you review your own internal procedures.

This 2-Hour Webinar Covers:

• Why did a tornado destroy an entire town but did not harm the safe deposit vault?
• What 15 steps must be taken when floods fill your vault with contaminated water?
• Why are many flooded safe deposit box disasters caused by defective plumbing?
• How can proper vault door closing procedures help you avoid overnight guests?
• How can FDIC or NCUA signs, logos or brochures create safe deposit liability?
• Why should all renters be provided with “No Insurance” disclosure forms?
• Why did 1,300 box renters file a multi-million dollar safe deposit lawsuit?
• What ten questions will always be asked in any safe deposit lawsuit?
• How should employees be trained to answer consumer’s questions?
• Why must phrases like “waterproof or fireproof” vault be avoided?
• Would your part-time attendant make a good courtroom witness?
• Do self-service boxes lose money or improve your bottom line?

Who Should Attend:

This informative program will benefit safe deposit supervisors, vault attendants, compliance officers, auditors, security officers and your in-house legal counsel.

Presenter:

David P. McGuinn, President of Safe Deposit Specialists, is a former banker with 40 years of safe deposit experience and is often referred to nationwide as the safe deposit GURU. In all 50 states he has trained over 250,000 safe deposit managers and has served the industry as President of the American, Texas and Houston Safe Deposit Associations. Dave is a featured speaker for the American Bankers Association’s TV network and has been interviewed by the Wall Street Journal, Money Magazine, New York Magazine, Associated Press, National Public Radio, FDIC, CUNA, CNN, CBS, ABC, NBC Nightly News and Court TV on current safe deposit issues. McGuinn has created numerous video training programs and his Safe Deposit Policy and Procedures and Disaster Recovery manuals are now the accepted standard for the industry.