courses_staff_development

Center for Financial Training - North Central States

Courses

Staff Development

	Compliance and Law
	Financial Planning & Trust
	General Banking
	Lending
	Sales and Marketing
	Small Business
	Staff Development
	Strategic Management

Calendar of Events


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Prices Subject to Change

Course Name & Code	Delivery Format
Attracting, Developing, and Retaining Generations *(BTL 003)*
Being Prepared for Change *(BTL 0192)*
Business Etiquette *(AIB 2506)*
Coaching for Success (AIB 6876)
Communicating During Organizational Change *(BTL 0193*)
Corrective Action *(AIB 4227)*
Cross-Generational Workers in the 21st Century *(BTL 006)*
Dealing Effectively with Co-Workers *(AIB 2534)*
Employment & Labor Law *(BTL 101)*
Essential Business English Skills *(BAI 066)*
Ethical Issues for Bankers *(AIB 0162)*
Hiring the Best *(AIB 4116)*
Improving Productivity *(AIB 2532)*
Introduction to Work Force Generations *(BTL 002)*
Leading Generations X and Next *(BTL 005)*
Leading Silent Generation and Baby Boom Workers *(BTL 004)*
Making Cross Generational Teams Work *(BTL 001)*
Managing Change *(AIB 6808)*
Managing Employee Relations *(AIB 2504)*
Managing Time at Work (AIB 4342 )
Meetings that Work *(AIB 1877)*
Microsoft Access 2000 or 2003: Level 1, 2, or Advanced *(see course description for course code)*
Microsoft Excel 2000 or 2003: Level 1, 2, or Advanced *(see course description for course code)*
Microsoft Outlook 2000 or 2003: Introduction or Advanced *(see course description for course code)*
Microsoft PowerPoint 2000 or 2003: Introduction or Advanced *(see course description for course code)*
Microsoft Word 2000 or 2003: Level 1, 2, or Advanced *(see course description for course code)*
Performance Management *(AIB 4226)*
Perspectives on Organizational Change *(BTL 0191)*
Presentation Skills *(AIB 5415)*
Project Management Fundamentals - Part 1 (AIB 4192)
Project Management Fundamentals - Part 2 (AIB 4193)
Revitalizing Customer Service (AIB 6496)
Rewards and Recognition (AIB 2502)
Sales Excellence (BAI 095)
Sales Manager Certificate Program (AIB 4272)
Service Excellence (BAI 093)
Sexual Harassment in the Workplace (AIB 7470)
Sexual Harassment for Managers (AIB 7471)
Supervision (AIB 4310 or EL A208)
Supervisor Certificate Program (AIB 4322)
Team Leader Certificate Program (AIB 4148)
Tele-Consulting (AIB 1884)
Telephone Etiquette (AIB 4814)
Writing Bank Correspondence (AIB 1858)

Legend:

	=	Instructor-Led	=	Online Instructor-Led

	=	Online Self-Paced	=	Independent Study

HOME		177 E. Silver Spring Drive, Suite 201 Whitefish Bay, WI 53218-4703		TEL: 414.332.6468 FAX: 414.332.6478		info@cftncs.org